• Open to RelocationBuilding the future &
my profile
IT Support Technician (L1 / L2) // Aspiring System Administrator
Hi Im Oscar Ezequiel, My current experience is mainly focused on IT support and end-user environments, but through my professional experience and my Systems and Network Administration studies, I've been developing my knowledge of infrastructure and system administration. My goal now is to move into a System Administrator role and continue developing in that direction.
// CURRENTLY STUDYING FOR:
// 01. CERTIFICATIONS
Earned Certifications
Azure Fundamentals (AZ-900)
Issued by Microsoft
// 02. WORK EXPERIENCE
Professional Background
IT Technician (Level 1 / 2)
Dec 2025 – PresentGCS IT Consulting & Electrical Services • Multi-site Enterprise Clients
- Deliver Level 1/2 technical support across enterprise client sites including retail stores and airport locations.
- Manage full incident ticket lifecycle in hybrid on-site/remote environments via ServiceNow.
- Execute remote computer rollout projects, deployment, configuration, and workstation setups.
- POS/SCO system management and field hardware support with networking troubleshooting (Tier 1 & Tier 2).
- Configure and maintain Sophos VPN connections for secure remote team access.
IT HelpDesk Technician (L1)
Apr 2025 – Jun 2025SOSMATIC • Barcelona, Spain
- Managed incidents and service requests using ServiceNow ticketing system.
- Administered Active Directory, Microsoft Authenticator MFA, and software license management.
- Performed server mapping and infrastructure documentation.
IT Support Intern
Oct 2025 – Nov 2025HESKAP I.T Support • Waterford, Ireland
- Managed Level 1 support tickets for end users in an international English-speaking environment.
- Repaired, refurbished, and provided hardware support for Windows 10 & 11 devices.
- Handled software installations, configuration, and license management.
// 03. SKILLS & KNOWLEDGE
Technical Skills & Soft Skills
// CORE STACK & TOOLS
- • Windows Server
- • Active Directory / GPO
- • Network Troubleshooting
- • L1 / L2 Ticket Mgmt
- • Server Documentation
- • Sophos VPN & Security
- • POS / SCO Device Support
- • English: B2 Level
- • Spanish: Native
- • Portuguese: Native
- • Effective Communication
- • Teamwork
- • Customer Orientation
- • Analytical Thinking
- • Time Management
// 04. RESEARCH & CLOUD SECURITY
Interactive Case Studies & Slide-Decks
GitLab 2017: When Backups Were Not Enough
// 05. GET IN TOUCH
Let's Connect & Build Together
Currently residing in Barcelona, open to new professional challenges and willing to relocate for the right System Administrator or IT Infrastructure opportunity.